No merchandise may be returned without Return Authorization. Please call to request a Return Merchandise Authorization (RMA) number for any product you are returning. Bulbman is not responsible for merchandise returned without an RMA number. Credit may not be issued for products that have been held for over 30 days from date of the original invoice.
Returned product must be in the original packaging and in sellable condition. IE: no retail pricing stickers, markings etc. Approved/Authorized returns must include a copy of the original invoice. Returns of crushed, torn, stained, marked boxes are not accepted. Returned product arriving broken will not be accepted.
Merchandise returned due to overstock or customer ordering error must be returned freight paid and may incur a re-stocking charge. Merchandise returned to us due to invalid or undeliverable addresses may incur an additional shipping charge to resend your order. Merchandise shipped in error will be corrected at our expense. Authorized returns must be sent to the Bulbman street address, not our PO Box.
Specially Ordered Products
Special Order products will require a signed Purchase Order from accounts with Net terms. Other accounts will require pre-payment. Any product that is specially ordered for a customer is not returnable, unless Bulbman receives approval from the originating manufacturer. Special Order merchandise approved for return may be subject to a restocking and freight fee. Modified, discontinued and special custom order items are not returnable.
Payment Terms and Credit Policy
VISA, MasterCard, American Express and Discover Card are accepted.
Opening of new accounts are subject to credit approval with a completed and signed Credit Application. Standard Terms are Net 30. Past due accounts will be charged a late fee of 1.5% per month. Seriously past due accounts may be turned over for collection to outside agencies. Customers assigned to collection will be held liable for all balances including late fees and collection costs or fees.
NSF and returned checks are the responsibility of the customer and are subject to a minimum Return Check Fee of $25.00
Special shipping or handling charges will apply for large or heavy items. Re-pack charges will occur for 4’ fluorescent lamps shipped in quantities less than full case. Additional shipping charges may also apply for orders shipped to Alaska and Hawaii.
